- Return Policy
Our primary goal is for you to be happy with your STAXSY purchase!
- We will gladly accept unworn merchanise with tags attached for a full refund or store credit.
- Customers must notify us via email or through their STAXSY online account.
- Return requests must be submitted within 5 days of receiving an order.
Earrings, sales items, and customized items are not able to be returned. Customer is responsible for all shipping and handling fees for returns. STAXSY is not responsible for lost or stolen items throughout the return process.
If you need to return an item, simply log into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please send returns to:
926 Haddonfield Rd
PMB 127, STE E
New Jersey, 08002